Museum Assistant

Job Description

We are looking for a highly motivated, friendly and outgoing individual to join Torfaen Museum Trust’s team to help us deliver outstanding customer service and a warm welcome to our amazing visitors.

Whether it’s serving a cup of coffee in our café or providing information about our incredible collection, you will go above and beyond in everything you do to ensure that our visitors have an exceptional experience whilst visiting our museum.

You’ll be on hand answering queries and listening to what our visitors need so you can share the right information whilst serving delicious treats in our small café. Your role is to make sure our visitors want to return again and again!

Position Title: Museum Assistant
Hours: 3.5 hours a week. 12:45pm – 4:15pm every Saturday
DBS Check: None
Location: Amgueddfa Torfaen Museum, Pontypool
Pay: £11.44 per hour
Closing Date: 5pm – 12th May 2024

Those candidates being interviewed will be informed and invited to interview Friday 24th May.

Responsible to: Museum Services Manager
Welsh Language Assessment: Welsh language skills are desirable
Safeguarding: Child and Adult Safeguarding are key priorities for the Torfaen Museum Trust. We aim to support children and adults at risk to be as safe as they can and to fulfil their potential. All Trust employees and volunteers are responsible for playing their part in the well-being, safety and protection of children and adults at risk. All employees and volunteers will be trained to the appropriate level of safeguarding and have a duty to fulfil their personal responsibilities for safeguarding.

About the Trust

Torfaen Museum Trust is a registered charity, based in Pontypool, Torfaen where we hold the county collections on behalf of Torfaen County Borough Council. Our mission is to promote well-being, education, heritage and culture through the collections we hold.

Following the appointment of a new management team, our goal is to enhance the vibrancy of Torfaen and promote a deeply rooted sense of place, to enrich people’s lives by creating engaging heritage experiences.

Your responsibilities are to assist and/or lead on the following key activities:

Front Desk / Shop

  • To assist with the routine operational and day to day running of the site and its activities during site opening hours.
  • To provide a warm welcome and positive visitor experience, providing high quality retail, café, visitor and other related customer services such as customer interaction in person and over the phone, cash handling, sales, customer care and helping with tourist information.
  • To generally assist in day to day tasks required for the efficient and flexible running of the site.
  • Ensure that Museum diary is accurate and up to date with meetings, events and exhibitions to ensure smooth running of the site.
  • To assist with specific tasks for special events.
  • To provide a prompt and efficient front of house service to visitors, including use of telephone and email.
  • To contribute to the well-being of all site users by practising a high standard of customer care and to deal with customer enquiries and complaints.
  • Monitoring and recording shop sales and stock levels.
  • To have knowledge of front of house till systems and to assist with the site’s banking at the end of the shift in line with audit requirements.
  • To set up/set down of equipment and preparation of rooms for specific uses.
  • Follow procedures for visitors wishing to donate items to the collection.
  • Carrying out premises inspection, cleaning as necessary.
  • Promote membership by providing Museum leaflets and information at reception including the promotion of Gift Aid as well as distribution of Membership Cards and newsletters to our existing members.
  • Ensure the security of the Museum and it’s collections, monitoring CCTV, managing site keys and overseeing contractors.

  • To deliver an excellent service to all customers, staff and suppliers.
  • To ensure that the food and drink offering is prepared to the highest standard and prepared in accordance with museum guidelines.
  • To help deliver a food and drink service for room bookings, meetings and events within the Museum building.
  • To ensure at all times that the museum’s food and drink offer complies with agreed standards and regulations relating to food safety and hygiene and the health and safety of staff and customers.
  • Monitor and manage all food and drinks expiry dates, rotating stock and disposing of wastage appropriately ensuring that records are kept up to date.
  • To ensure that all café administration systems are properly used, in accordance with standard operating procedures.
  • Booking and date organization of Café Art shows and other exhibitions with the support of the Curator.

  • To develop an understanding of the whole Museums service, its priorities and targets and to deliver a high quality service that contribute to our strategy.
  • Opening up and closing down the Museum in accordance with Museum procedures.
  • To be responsible for the safety of the public in evacuating the building in case of emergency.
  • To act as a keyholder including attending call outs as required.
  • To uphold and comply with the Museums policies and procedures including (but not limited to) Health and Safety, GDPR and Data Protection, Safeguarding and Equality and Diversity.
  • Any other reasonable duties as required by the Curator or Museum Services Manager.
For more information, please contact

To apply, please send a copy of your CV to the above email address, along with a covering letter outlining how your experience and skillset meets the requirements of this role.

Tel: 01495 752036

Amgueddfa Torfaen Museum,
Park Buildings,


10am till 4pm



1pm till 4pm


Last admissions


Amgueddfa Torfaen Museum | Registered Charity Number: 507419